Smooth Scaling Podcast Episode #19 – Database Scaling at Intercom: Aurora, PlanetScale & Incident Response with Engineering Director Ryan Sherlock

Jose Quaresma interviews Ryan Sherlock, Director of Engineering at Intercom, about their journey of scaling databases, particularly their approach to incident response and leveraging heartbeat metrics. The episode explores Intercom’s evolution from a single MySQL database to Aurora, PlanetScale, and the shift towards incident detection and response.